On The Dot ZW

All is set for the third edition of the Service Excellence Awards Malawi to be hosted by the Chartered Institute of Customer Management in partnership with Biz Malawi at the Malawi Sun Hotel in Blantyre. The prestigious event will run from 6 to 9pm on the evening of Friday the 15th of December and leading service providers, organisations and individuals will be awarded for service excellence in over 25 sectors. The awards are hosted annually to recognise, promote and award for service excellence. The awards also help promote call centre industry development which is key for job creation in Africa. The Customer Service Excellence Awards have become a key catalyst in improving the competitiveness in customer service, mostly in Sub-Saharan African countries where these awards have made a significant impact over the years. The awards which were first introduced in Malawi in the year 2015 have since gained momentum. Comparing the turnout over the years one can safely say the Service E...

Zimbabwean singer Adiona Maboreke-Chidzonga recently scooped the The Best Upcoming Talent of 2017 award at the 3rd Annual African Entertainment Awards USA at a red carpet ceremony held on October 21 at the Cicely Tyson Centre in New Jersey City, New Jersey. Adiona was nominated for The Best Upcoming Talent of 2017. The voting for the award was closed on the 16th October 2017. The former Big Brother Housemate Munya Chidzonga’s wife took the Awards ceremony by storm, winning the voting process by a massive margin of over 60%. Not satisfied with just winning an award, Adiona gave the performance of a lifetime bringing the house down with her single “Million”. Getting the crowd to their feet and chanting along the lyrics with her. In her acceptance speech, Adiona gave thanks to God in her speech greeting an electric crowd in her native tongue of Shona. Adiona attributed her success to faith, hard work and a strong belief in oneself against all odds. She encouraged women of all walks ...

After just five short years, the Chartered Institute of Customer Management (CICM)’s Service Excellence Awards have firmly established themselves as an important initiative in the Sub-Saharan African region fostering businesses across the continent to the wider world as efficient, friendly and approachable. The Service Excellence Awards were launched in Zimbabwe in 2012 by the Contact Centre Association of Zimbabwe (CCAZ) and the Chartered Institute of Customer Management. The concept of the awards were later expanded in the same year to capture African markets and also promote service excellence across Africa. The Service Excellence Awards without any doubt whatsoever provide African businesses across all sectors with an unbelievable platform on which to maintain, develop and equally importantly sustain customer service levels and satisfaction to the highest of standards. The awards aren't just about a pat on the back or a quick ego boost. They help to heighten a company'...

The Contact Centre Association of Zimbabwe (CCAZ) in partnership with Chartered Institute of Customer Management (CICM) The Financial Gazette (Official media partner), Ministry of Tourism and Hospitality Industry and Consumer Council of Zimbabwe (CCZ) hosted the 6th edition of the Service Excellence Awards. The awards are organized annually by CCAZ since 2011 and has since seen significant growth not only in numbers but also in forthcoming organisations participating in this annual prestigious event. This year’s edition held at the Rainbow Towers Hotel on Friday the 20th of October attracted over 500 delegates from over different organisatons. Gracing the event were high profile delegates; Mr Cosmas Chigwamba who is acting Permanent Secretary in the Ministry of ICT and Dr. Thorsten Hutter Ambassador of German to Zimbabwe were the Guest of Honour and Key Guest respectively. In his speech Director Chigwamba mentioned that, “Customer expectations are continually rising, the wider commu...

The move towards a gender balanced world is a dual effort and it is this appreciation that many women lack. Policy makers can only make it possible for equality to be achieved, but it is women themselves that have to walk the mile and grab the torch that has been lit. It is in the spirit of encouraging such balance that I feature the story of one Miss Nkosinofefe Amanda Bulala, who recently graduated with a Bachelor’s Degree in Rural and Urban Planning at the University of Zimbabwe and also scooped the 2017 ARUP ZIMABWE Best Student Award. Born in a family of four and being the only girl in her family, Miss Bulala was introduced to the adversities of a gender biased society at a very tender age. The constant comparison with her siblings awakened in her an appetite to prove society wrong and do away with the socially accepted notion that girls are somewhat being inferior to boys. She specifically recalls how as a young girl in primary school, coming second to a boy would send her c...

Chido Mutambira (Host) One of the benefits of workshops or seminars i have seen and experienced is that, you get to, learn in a new space, meet experts and influencers face to face, network and learn new ideas that will make you more effective and efficient in what you do. This workshop is specially made for guitarists from zero levels to advanced levels, that means that even if you are an aspiring guitarist or still in your early stages of learning, this event is meant for you! All music lovers and musicians are also welcome. You will get an opportunity to learn mingle, discuss and have fun. "We are honored to announce to you that we are going to be having two main guest artists and presenters the first one being Clive Mono Mukundu. He is Zimbabwe's finest award winning guitarist and producer popularly know as Mono or Gwenya Gitare in the Shona dialect." "Mono is going to be sharing several years worth of experience as a professional guitarist, artist ...