On The Dot ZW

After just five short years, the Chartered Institute of Customer Management (CICM)’s Service Excellence Awards have firmly established themselves as an important initiative in the Sub-Saharan African region fostering businesses across the continent to the wider world as efficient, friendly and approachable. The Service Excellence Awards were launched in Zimbabwe in 2012 by the Contact Centre Association of Zimbabwe (CCAZ) and the Chartered Institute of Customer Management. The concept of the awards were later expanded in the same year to capture African markets and also promote service excellence across Africa. The Service Excellence Awards without any doubt whatsoever provide African businesses across all sectors with an unbelievable platform on which to maintain, develop and equally importantly sustain customer service levels and satisfaction to the highest of standards. The awards aren't just about a pat on the back or a quick ego boost. They help to heighten a company'...

The Contact Centre Association of Zimbabwe (CCAZ) in partnership with Chartered Institute of Customer Management (CICM) The Financial Gazette (Official media partner), Ministry of Tourism and Hospitality Industry and Consumer Council of Zimbabwe (CCZ) hosted the 6th edition of the Service Excellence Awards. The awards are organized annually by CCAZ since 2011 and has since seen significant growth not only in numbers but also in forthcoming organisations participating in this annual prestigious event. This year’s edition held at the Rainbow Towers Hotel on Friday the 20th of October attracted over 500 delegates from over different organisatons. Gracing the event were high profile delegates; Mr Cosmas Chigwamba who is acting Permanent Secretary in the Ministry of ICT and Dr. Thorsten Hutter Ambassador of German to Zimbabwe were the Guest of Honour and Key Guest respectively. In his speech Director Chigwamba mentioned that, “Customer expectations are continually rising, the wider commu...

The move towards a gender balanced world is a dual effort and it is this appreciation that many women lack. Policy makers can only make it possible for equality to be achieved, but it is women themselves that have to walk the mile and grab the torch that has been lit. It is in the spirit of encouraging such balance that I feature the story of one Miss Nkosinofefe Amanda Bulala, who recently graduated with a Bachelor’s Degree in Rural and Urban Planning at the University of Zimbabwe and also scooped the 2017 ARUP ZIMABWE Best Student Award. Born in a family of four and being the only girl in her family, Miss Bulala was introduced to the adversities of a gender biased society at a very tender age. The constant comparison with her siblings awakened in her an appetite to prove society wrong and do away with the socially accepted notion that girls are somewhat being inferior to boys. She specifically recalls how as a young girl in primary school, coming second to a boy would send her c...

Chido Mutambira (Host) One of the benefits of workshops or seminars i have seen and experienced is that, you get to, learn in a new space, meet experts and influencers face to face, network and learn new ideas that will make you more effective and efficient in what you do. This workshop is specially made for guitarists from zero levels to advanced levels, that means that even if you are an aspiring guitarist or still in your early stages of learning, this event is meant for you! All music lovers and musicians are also welcome. You will get an opportunity to learn mingle, discuss and have fun. "We are honored to announce to you that we are going to be having two main guest artists and presenters the first one being Clive Mono Mukundu. He is Zimbabwe's finest award winning guitarist and producer popularly know as Mono or Gwenya Gitare in the Shona dialect." "Mono is going to be sharing several years worth of experience as a professional guitarist, artist ...

VOLLEYBALL Fixtures MenWomen1N.A.B.ASpartans2Support UnitU.Z3U.Z Support. Unit4SpartansHarare City5Harare City VOLLEYBALL FIXTURES GUIDE VENUE: U.Z    (HOST- UZ) DATETIMETEAM MENDate TIMETEAM LADIES14/10/1710:00Support Unit vs Hre City14/10/1710:00Spartans vs Hre City12:00UZ vs Spartans13:00UZ vs Support Unit14:00Naba vs Hre City 15/10/17 10:00 Support Unit vs UZ15/10/1710:00Spartans vs Support Unit12:00Naba vs Spatrans13:00Hre City vs UZ14:00Hre City vs UZ Venue:BCD:BULAWAYO (HOST –SPARTANS) DATETIMETEAM MENDate TIMETEAM LADIES21/10/1721/10/1710:00Spartans vs UZ12.30Naba vs UZ14.30Spartans vs Support Unit DATETIMETEAM MENDate TIMETEAM LADIES22/10/1708.3022/10/1710:00Support Unit vs Hre City10.3012.30Naba vs Support Unit14.30Spartans vs Hre City                                                           ...

National Foods has launched the Pearlenta High-Fibre range. The Pearlenta brand has added two products to its range: Pearlenta with Wheat Bran and Pearlenta with Maize Bran. Speaking at the launch, the Group Marketing Executive of National Foods, Angela Mpala said: “We at National Foods have been engaging with consumers and we have launched an exciting new innovation based on the feedback and information we have been getting from the market. The Pearlenta you all know and love is now available in High Fibre. We are proud to introduce Pearlenta High Fibre with Maize bran as well as Pearlenta High Fibre with wheat bran. The great news is that these two new products come with the goodness of Pearlenta that you know, that is,you use less to cook more and it is easy to cook.” During the launch that was held at Star FM, free meals of sadza where given to over one hundred people who passed by the Pearlenta High Fibre Caravan that was parked at Simon Mazorodze. The Group Marketing Execu...